Help Centre
Frequently Asked Questions
Clear answers about crypto asset recovery, eligibility, process, and how we work with clients.
1. What is crypto asset recovery?
Crypto asset recovery is the legal process of tracing and recovering cryptocurrency that has been lost through fraud, scams, investment schemes, or unauthorised transfers. Depending on the circumstances, recovery may involve blockchain analysis, legal proceedings, negotiations, and court orders.
2. Can stolen cryptocurrency really be recovered?
In many cases, yes. While recovery cannot be guaranteed, advancements in blockchain tracing and legal enforcement have significantly improved the chances of identifying and recovering digital assets. Each case depends on factors such as the type of fraud, available evidence, and where the assets have been transferred.
3. What types of cases do you handle?
We assist clients with a wide range of crypto-related disputes, including:
- Investment fraud
- Fake trading platforms
- Romance and pig butchering scams
- Ponzi and high-yield investment schemes
- Wallet theft and unauthorised transfers
- Exchange-related disputes
- Business and commercial crypto disputes
4. How do I know if my case is eligible?
Our team will carry out an initial assessment of your case. We'll review your trading platform information, transaction history, wallet addresses, and supporting documentation to determine whether recovery options are available.
5. What information do I need to provide?
To assess your claim, we may request:
- Trading platform details
- Wallet addresses
- Transaction IDs (TXIDs)
- Account statements
- Email and chat correspondence
- Payment records
- Identification documents where required
The more information available, the better we can evaluate your case.
6. How long does the recovery process take?
Every case is different. Straightforward matters may be resolved within a few days, while more complex cases involving multiple jurisdictions or court proceedings can take longer. We will keep you informed throughout the process.
7. Do you operate on a No-Win, No-Fee basis?
Yes. Subject to eligibility and the terms of our agreement, we operate on a No-Win, No-Fee basis. If we are unsuccessful in recovering your assets, you will not pay our success fee.
8. How are recovered assets returned?
Recovered cryptocurrency is transferred securely to your Secure wallet. If preferred, we can also assist with converting the recovered cryptocurrency into your chosen fiat currency through regulated exchange partners.
9. Can you help if I sent cryptocurrency to the wrong wallet?
Possibly. Whether recovery is possible depends on where the funds were sent, whether the receiving wallet is controlled by an exchange or private individual, and whether the assets can still be traced.
10. Are my personal details kept confidential?
Yes. All information you provide is handled confidentially and in accordance with applicable data protection and privacy laws.
11. Do you work with clients internationally?
Yes. Cryptocurrency transactions often cross international borders, and we assist clients from many jurisdictions, subject to applicable laws and regulations.
12. What are my chances of recovering my assets?
Every case is unique, and no reputable firm can guarantee recovery. During our initial assessment, we'll provide an honest evaluation of your case and explain the legal options available to you.
13. What happens after I contact you?
Our process is straightforward:
- Submit your case details.
- We assess your eligibility.
- If suitable, we'll provide a No-Win, No-Fee agreement.
- We begin tracing and legal recovery procedures.
- Once assets are recovered, they are securely returned to you.
14. How do you trace cryptocurrency?
We use blockchain analysis tools alongside legal procedures to trace cryptocurrency movements across wallets and exchanges. Where appropriate, we work with regulated exchanges and other relevant parties to support recovery efforts.
15. Can you guarantee that my cryptocurrency will be recovered?
No. Any firm that guarantees recovery should be treated with caution. While we use proven legal strategies and blockchain tracing techniques, the outcome depends on the facts of each individual case. Our aim is to maximise your chances of a successful recovery through a transparent and professional process.
Still have questions?
Speak with our team for a free, confidential assessment of your case.
